Terms & Conditions

We strongly advise you read these terms and conditions prior to placing an order.
 
By placing an order we will assume that you have read and understand them. If you
are uncertain about anything then please email us at:

Vaneesagroup@gmail.com

or call us, on 00212669938979, 00212614833144.

In these Terms and Conditions: “We” and “Us” means Vaneesa. “You” stating the person using the website.

Import Duties

If shipping overseas, you may be subject to import duties, taxes and customs clearances levied by your country or other overseas authority once a shipment reaches your country, these charges are not included in the price. You should contact your local customs office for further information on applicable duties, taxes, restrictions, and fees.

Returns Policy

We are committed to providing the best quality products to our customers. If you are not satisfied with your purchase from the website, you must return the goods within 14 days of purchasing for a full refund. The goods must be returned in their original packaging and in their original condition together with the invoice.

The return delivery charges are to be paid by our customers, Vaneesa will make a full refund within 28 days of the reception of the returned product.

Please note this Returns policy applies to purchases made from Vaneesa Online store only.  

No return is permitted when for customised product or products ordered under “design it urself”.

Gift Certificates

All gift certificates purchased on the Vaneesa website can only be used to purchase gifts from the website.